Returns & Exchanges
At Platinum, we want you to be completely satisfied with your home decor and furniture. If your selection isn't the perfect fit, you can return eligible items within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return.
Prepare Your Package
Carefully pack the items in their original packaging, ensuring all hardware, assembly tools, and instruction manuals are included.
Attach Shipping Label
Download and print your prepaid shipping label from the portal and securely fix it to the outside of your box.
Drop Off or Schedule
Take your package to the nearest authorized carrier location or contact us to schedule a home pickup for oversized furniture items.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing