Frequently Asked Questions
Everything you need to know about shopping for premium home essentials at Platinum.
What is the standard shipping timeframe for furniture orders?
Most of our premium furniture items are processed within 2-3 business days. Depending on your location, delivery typically takes between 7 to 14 business days to ensure white-glove handling and safety.
Do you offer international shipping for home decor?
Currently, Platinum ships exclusively within the continental United States and Canada to maintain our high standards of quality control and logistics management.
What is your return policy for home goods?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it in its original packaging. Please note that custom-made or personalized items are non-refundable.
Are your products covered by a warranty?
Yes, all Platinum furniture pieces come with a limited 1-year warranty covering manufacturing defects and structural integrity under normal residential use.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm for larger home investments.
How can I track my order status?
Once your order has been dispatched, you will receive an email confirmation containing a unique tracking number and a link to our logistics partner's real-time monitoring portal.